Community Research as a Service

Community AI Knowledge Management as a Strategy: Continuous data, AI and your community strategy

When it comes to data generated by our community, I’ve been refraining from jumping on the AI bandwagon. It’

The CEO²

When the Chief Executive Officer (CEO) is also the Community Executive Officer (CEO). What do we mean by

Why you need to pay attention to Bluesky

Bluesky's founder and CEO, Jay Graber, was recently interview at SXSW, here's what I love about

The opportunity in closure

We can despair, or we can see hope in the changes of the world.

The very many objections we encounter to engaging in community

A while back I asked what was stopping people engage in a community. It turns out this was a pretty

Community algorithms are everywhere

Introducing Community Discovery, again

This is a written version of a talk I did for Community Week. I've been on a journey

To start a community, create a lexicon

It's time for different community strategies, the old way simply isn't working anymore...

We're a bit like...

When people ask me about the community we are building, their minds shift way too easily to "community platforms&

Why I hate the term "paid community"

And my desire for it to become a thing of the past. Perhaps it's the sign of the

Community Knowledge Management as a Minimum Viable Product (MVP)

I’ve been reflecting on our current internal Community Knowledge Management (CKM) processes and the progress we've made.

This is community.

At the heart of good community is research. 20 years into my community career and I feel like I’m

Care as a community strategy

I keep going back on forth on thoughts about community structure and strategy. As with all these things, every organisation

Communities at the heart of research. It's happening.

It seems putting the people at the heart of research is becoming (more of )a thing. As a huge advocate

My hunches on why Meetups are back

My mind is a bit blown at the amount of MoT Meetups happening right now. In January over 500 people

Leave it to the experts

One of the things I’ve been becoming more confident in is the idea of saying that the community heavy

There's an alternative to the social broligarchy emerging

Mastodon's CEO announced he is handing control to a non-profit organization, stating that it should not be owned

Digital displacement

Houston, we have a problem here. We are being displaced digitally. It's leaving us in a state of

Acknowledging community confidence

As part of building good community we should acknowledge that no one can come in and magically make good decisions.

Community Ambassador Programmes — A very brief guide and a list of examples

In my day-to-day work, we're creating a Community Ambassador programme.

Meta and their move to community moderation

TLDR; Meta are shutting down the company's fact-checking program for Facebook and Instagram would implement a community approach

Custom communities are on the up

When we look at community as the whole picture. When we commit to community not being built in a silo.

Thinking in community systems

Community can be a bit fluffy. A bit intangible. A bit directionless at times. We can believe in something, yet

Informal Networks

The way we organise and connect is changing. Embracing informal networks needs to be considered as part of building effective

My Year at MoT

2024 was something else. Intense, is an understatement. Here's my personal take on it that I haven'

Community comes from "the work"

I've been saying for a while that engagement and conversation in community is often detrimental. It's

Community predictions

Show, not tell

The very nature of community means we often associate our work with conversations. People like to make commentary. They like

The 80/20 Conversation Rule

Too many conversations can be overwhelming and we must learn to balance them in our community design.

Co-existing

It’s funny how people struggle with the idea that community and business can co-exist. We have to be totally

The win-win-win

How we function as society needs to be balanced, we've gone on far too long without paying attention

Conference Challenges

Conferences are a tough nut to crack! Whilst content is important, connection is often what tips them into making them

Rosieland Roundup 250 — Community side effects, communityship, Barnes & Nobles comeback

👋 Welcome to another week in Rosieland, enjoy! The side effects of building with community in mind Learning to see the

The side effects of building with community in mind

When you build something. When you are deep within co-creation. When you recognise that building community is more than conversations.

Nothing in isolation

Traction is the business of community builders and building in isolation will not help us find it.

Community Conversations

The conversations we have within community are worth looking at from many different perspectives.

Community kits from the lands we create

One of the things I have the most joy out of in community is having fun with branding. I'

The Guide to Community Discovery

🌈This Guide to Community Discovery as a PDF + Google Doc. It's a comprehensive guide to community research with

Community Knowledge Management as a Service

There's a future of community I'm excited for, and it has a lot to do with

Words

Rosieland Roundup 247 — State of community, community newsletters, code of conducts

👋 Welcome back to the one newsletter you need to stay on top of the community industry. 🌈 What I've

What we can learn from the CARE principles

Open data often ignores the communities they came from.

Pass the baton

Of course, community work is team work!

Rosieland Roundup 246 — new towns, Melodrama, collectives

👋 Welcome to another week in Rosieland! Happy learning! 🌈 What I've written and shared this week: 🌊 Two recent examples

Third Things

We often struggle to find ways to connect and start conversations, but perhaps sometimes we need to explore everyday activities

Spaced Repetition

Are we too quick to move on to sharing the latest happenings within our communities?

The freedom to experiment so we can expand

The tool market tends to expand and retract. For a while we had tools focusing on just one thing, many

Two recent examples of exiting to community

As a founder, leading a company, and being responsible to employees and our community, I often find myself contemplating wtf

Community Experiments

Experimenting in community is essential for survival.

Closing down a community

I recently saw someone mention how the community they've been working on was shutting down after many years

5 ways AI is causing problems with community

I'm all for AI, but also there are real problems that it brings to our communities. I'

Why should the social networks have all the fun?

Architecture designed with community in mind

The Community Channel Creation Funnel

My last post was about how community channels can be prototypes of other work we end up producing.

Community channels as prototypes

Looking at channels with an action focused mindset can help us move our communities forward with greater clarity.

Do we really know best? Learning from community centered journalism.

One of the things I've been striving to do is learn from how others do community. Often the

Never has it ever been so important to...

...get out there and do the work locally.

Community flywheels build upon what complement each other

Distractions and short-term thinking are red flags when we build communities.

Fandom is wonderful. Fandom is ugly.

We often fall into the trap of believing that the one thing is the answer. And often this turns into

Lost connection

Making every interaction count

In a world that is constantly interacting. Where we are measured, obsessed, and judged based on engagement. Where we need

Networks that support communities

Data-Driven Community Quilting

I love this idea of Data-Driven Community Quilting so much.

The future of AI is (potentially) about clever connection

Community growing pains

A space of sustainable permanence

Let's have a quick look at a local creative community space.

Community needs good communication

Community is confidently moving toward the niches

The world of community is changing and it's exciting to observe. The loneliness epidemic is real, the way

The Community Search Engine Mindset

As part of Community Discovery we focus on learning and discovering. I've written about many angles of this

The Fediverse Shift

The Fediverse is not new, but there's been a recent and increased shift towards its adoption. For me,

The Power of Two

A lesson in the power of how we think about conversations with two.

Community Curiosity as a Service

The world changes. We change. Our needs change. I started Rosieland in 2020, that wonderful start of the pandemic year.

Backstage community

We have a problem in the community industry where all too often the emphasis of our work is placed within

The Foundations of Community Emergence

In my last article wrote about emergent community processes and how the only way I know how to build communities

🌶️ Make Slacks and communities quiet again

Emergent community processes

It's impossible to fully plan for community as many of the growth and opportunities happen in an emergent

⏱️ Community Clockwork

You know I love community flywheels, right? I'm always looking for new ways to look at community design

Community without the name

Much of my writing these days is inspired by what I'm doing at my current role (Founder + CEO)

Community Examples — 003

Shipping over sharing

🚢 I've often fallen into the trap of sharing over shipping, is this a common thing in community? I

12 ways I'm thinking about community right now

My thinking and feelings about community are constantly changing, as they should. The market has changed. The world is changing.

Using Slack for what it is meant for

The three stages of emotions for community meetups:

Community Memory Management

What’s a regret you have with your community? One of mine is not giving enough attention to the idea

Strategies for dealing with community negativity

Are your decisions community compatible?

A while back I asked myself if the decisions we were making were community compatible and the phrase struck with

Space + Place = Community

The Spectrum of Community Reach

Community = Care

Community Examples — 002

Fleeting Moments

Complaints

It's good to talk

Community is in a funny place

The pandemic has been 'interesting' for community and now as the world moves on and faces different challenges,

Community Examples — 001

👋 Hello, this is a new regular newsletter where I highlight 3️ community examples I have found during my community research.

Change the world by starting with where you live

On creating a community glossary

🌈 TLDR; How I'm thinking about creating a community glossary with intention. I'm so into community collaboration,

How would you map your scene?

Stop referring to the space where people hang out as "the community"

11 ways to find your community flow-wheel

One of the things I've been working on is aiming for a community flywheel that simply works. One

Community suffers from scientism

[Event] Community Business Models 2024: How to build a community that scales

Join us on Wednesday March 27th where Tatiana Figueiredo will share her latest thinking in building and growing a community

On developing the community profession

I love creating a good "community is not marketing" meme. It's how I end up expressing

The Community Algorithm

The algorithm's are everywhere. Most notably in search engines and social networks. We have become accustomed to them

Bulletin boards as links to the exciting

I'm concerned we design for addiction over addressing real needs

Stories as Community Discovery

Incase you didn't know, I have a thing about Community Discovery. Here's my current definition of

Why bringing people together in communities is not enough

Head, heart, hands

Co-creation and Value

False Start Community Flywheels

There's a phrase that I can never get sick of, it's the Community Flywheel. The concept

The next great division

Community Maps as a Model

Community is infrastructure

[Recording] Exploring Community Flywheels

In this event we had an open and facilitated discussion on the topic of Community Flywheels: * what are community flywheels?

Ask questions, continuously

What's your community's love language?

❤️ On creating a Community Love Language Statement. I've been listening to bell hooks, first her book on Belonging

Community is about the action taken...

Asking for and making best use of questions up front

Failing to see the community as volunteered market research

Paying attention to community aliveness

On the idea of "just keep going"

Create your own Slack Community Tracker

One of the things I've been working on is bringing awareness of all the little activities that are

Design (Community) from the Margins

Community work often doesn’t look like community building work

How I've been creating community content with community pain research

I'm having so much fun going down a community discovery focused approach to community building. I recently wrote

What makes a good community conversation?

Community Conversation Exploration

Exploring Community Conversations

We hosted a conversation on community conversations and captured the recording, transcript, summary and poll results.

Modelling real life: The Community Corkboard

Community requires research

What makes a good community question?

✨ I revamped the Rosieland Knowledgebase

🧹 I've been tidying a few things up and as part of this I've done a bit

From Ecosystem to Community

New Community Roles in Journalism

CPR - Community Pain Research

One of the ongoing perspectives that I'm developing with community building is that we are researchers. And having

Capturing in Community

The Butterfly Model: The 4 wings of social change

Leadership is community-driven

In the end, we envy connection, community and care

Find your people

Maybe don't call it a community

Build trust and the conversations will come

The BlackSpace Manifesto

Lack of physical presence isn't a limitation, it's a liberation

Continuous Community Polls

Much of our community work can often rely on sponsorship. This could be for your conferences, events or meetups. Your

Living is a communal

Expanding our emotions vocabulary

The F.A.S.T community-led approach to conference organizing

Practice culture with symbols, heroes and rituals

Looking at the same thing through a different lens

Is it community compatible?

Invest in community like you invest in your assets

Community is sort of like Goldilocks and the Three Bears. It’s hard to find the fit that’s JUUUST right.

I was recently chatting community with Nola Simon about community and she pointed me to her words on what she

The (many) definitions of community

A while back (in a previous Rosieland space that I ran) I posed the challenge of sharing a definition of

The best words in the world start with "co" 😊

What to say instead of "how are you?"

Is advocating a community prerequisite?

This is a Milly Tamati inspired post, where she described the hard yet important work of advocating: Part of the

"Our" time is coming

Your core members

What does branding in community look like?

RSS: Read > Summarise > Share

What if we drew a map of our community?

Community is the Business

Community is at the heart of everything I do. To be community-led is to have community at the center of

Community comes and go, the connection stays

The best conversationalists are those who help others to talk

Is twelve the magic number of members for small groups?

Is building community really about problem solving?

We talk about community building in terms of connection, conversations, belonging, and relationships. But what if we talked about it

T.H.I.N.K before you speak

Watch out for the community ideas trap

☀️ One of the wonderful things about community are all the amazing possibilities. There are so many things we could do!

Should we create pods instead of community?

How do your people actually like to show up?

Product X Community Thinking

Community Challenge 2: Distribute your conversations

We talk a lot about distributed community, or the of idea of 'community is everywhere'. We talk less

Women and diversity in communities

The Pac-man Rule / Open Circle Principle

Flippin' community models

Do your community surveys lack diversity?

The perfect community tool is...

The Hell Yeah or No of Community Principles

Community Challenge 1 - The Hell Yeah and No Community Principles Worksheet

About this Community Challenge: Required reading: The Hell Yeah and No Community Principles. Off the back of the article, I

In community, shared ideas are perhaps more important than the relationships made

Community has too much emphasis on relationships

The question shouldn't be "what do we automate?”

🔦 The Community Torch

Communities need boundaries too

Prototyping in community

👋Hello. My name is Rosie and I'm guilty of doing community things without properly thinking them through. There

Community, conversations and feedback can happen anywhere

Use the mute button with intention

The Chatham House Rule

Community members become more valuable over time

We just need to think of a local village and the elders who live in it. We can then start

Grow your community like a beat of the drum

"Community Thinking" is the easy part

Is it as simple as Yes or No?

Have we forgotten the humanity behind our online community actions?

A short post from me during a busy, positive yet hard week. I'm reflecting on a moment we

Get creative with a wheel of emotions

Talking to customers

Invest into an ecosystem, not just a community

Without action, community conversations weigh us down

Citation as a community building practice

Have we fallen out of love with the currency of citation? I’ve been trying to place my finger on

Level up your community map

17 Rules for a Sustainable Local Community

Use notifications to encourage action

Are your events wasting people's time?

Exploring scenius

Are we all a product of our communal efforts? I stumbled across the concept of scenius a while back and

Do this instead of a survey

Ask the same question in many different locations

Conversation is important, but constant conversation is dangerous

We can all learn to pass the mic

Create digestible summaries

How do you facilitate turn-taking in community conversations?

How community debt hinders our progress

When we look at community through the lense of a community flywheel, anything that stops, slows or hinders our community

See it, say it

Wherever people come, community naturally arises

The 80/20 conversations rule of community

When we think about building community we can fall into the trap of overly focusing on conversations. This doesn’t

Are you talking into the void?

Are you even a community builder if you haven't sent out a message and all you heard were

One month into our Rosieland community migration

A community migration very much feels like creating a home. You have an idea of how things will look. Where

A Curated Guide to Community Care

🐰 I fell down a rabbit hole and resurfaced two days later with a curated guide on Notion. The world talks

The Art of the Community Cross-Post

There's nothing like a good old community migration to get me to re-think how to build community. One

Some ways I enjoy "teaching" in community

I've been designing Glitter, the Rosieland "community space" and I love approaching community with a learning

🏖 Let's meet at the Rosieland Retreat

We're going on a one-day Rosieland Retreat. I've been in procrastination and social anxiety mode on

Reframing what scaling a community means

For my Rosieland efforts, I feel it is part of my duty to question the status quo. Just because something

🌈 How to Build a Parallel Community

Creating a Parallel Community means investing into building and replicating your community culture in distributed channels, or locations other than your main 'community home'.

How Andy Claremont leads product communities

We continue our Rosieland Community Interview series with Andy Claremont, Head of Community at Glide. Glide makes it easy to

We learn by processing

Community is a key and missing part of product discovery.

The deeper I dive into the world of community, the more conviction I have in the power of what communities

The Town Hall Analogy

When I get talking to people about community and problems I see existing in the world, I often bring up

It's not about ROI. It's about making it make business sense

I don't know about you, but the term "ROI in Community" freaks me out. I don&

How Marie Poulin went from designer to Notion Mastery community founder

We continue our Rosieland Community Interview series with Marie Poulin founder of Notion Mastery.  Notion Mastery is a hybrid course

Services as a Community Business Model

🙏 A big thanks to Chauntelle Lewis, Stephanie Baiocchi, Karina Mikhli, Sara Saunders, Val Mercandante and Camile Silva for attending and

How Dru Riley went from software developer to Trends Pro community founder

We continue our Rosieland Community Interview series with Dru Riley, Founder of Trends.vc and the Trends Pro Community.  Trends

Would you rather?

I'm a big fan of questions in community, but my dissatisfaction comes when they don't provide real support, exploration, learning or connection opportunities.

Offer digestible summaries

Community is increasingly becoming responsible for more types of community generated content. Perhaps in the past the majority of our content was contained with forums and social. These days, depending on the team set up, we need to widen our thinking of the content we could be creating.

How do you facilitate turn taking in community conversations?

Turn-taking is where people speak one at a time, it sounds simplistic, but this approach can be adapted to the communities we build.

How Lexi Kakis leads the Uncovered Community for unsolved missing and murder cases

Next up in our Rosieland Community Interview series we connected with Lexi Kakis, Community Engagement Manager for the Uncovered Community.

LinkedIn Audio Spaces as a Community Strategy

This is a story about kickstarting LinkedIn audio spaces in Rosieland. I'm sharing what I'm doing

Five things community builders can do to battle the myth of self-sustaining communities

Design for Belonging: a Notion resource

Welcome to my belonging and othering notes from the book Design for Belonging by Susie Wise. Please check out the

Learning to follow conversations meticulously

We do research before starting businesses, it would be daft not to! It doesn't guarantee success, but it

See it, say it

A community tactic to help us take action on what people feel and need.

Making following conversations easy, a Substack example.

How Taylor Harrington turned a lifetime of community building into a Head of Community role

We continue our Rosieland Community Interview series with Taylor Harrington, Community Manager for Groove. Groove is a social app bringing

Nothing stands still and the need for a continuous community approach

Community builders should stop seeking permission and feedback

Host > Hero

The world is incredibly influencer-y.

Content probably matters more than we think

On platforms doing the heavy marketing lifting

I'm using Substack as an example as I personally classify it as a tool that is great for